After recently switching to a new insurance provider, I found myself in an unexpected situation requiring urgent assistance. I’ve heard varying reports about how responsive insurance companies can be, especially in a crisis. Can anyone share their experience with customer service, particularly when dealing with a complex claim? How do they handle communication, problem-solving, and overall support in stressful situations? Additionally, I’m curious to know how they manage follow-ups and if their service is consistent over time. Do they truly prioritize customer satisfaction, or is it more about just getting the job done?
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